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All UK orders are posted via Royal Mail 1st Class Tracked Next Day delivery, and if products are in stock, will take 3 to 4 working days to pack and dispatch, in addition to shipping times. If you require a speedy delivery then please let me know via email at

Please contact me if your order does not arrive after 8 working days after receiving a shipping confirmation email.

Currently I do not ship orders outside the UK. 

Shipping costs £6.50 for Royal Mail 1st Class Tracked Next Day delivery. 

Please be sure to enter your correct delivery address at checkout as I can not be held responsible if your parcel is lost due to you entering it incorrectly. 

If you have a question about your order please contact me at


As the designer and maker of your jewellery, my hope is that you are absolutely delighted with your piece. However, if you are unhappy and would like to return it, please contact me within 14 days of receiving it. Once you have contacted me, we can then arrange for your piece to be returned. It must be returned within 28 days of purchase and must be in a perfect, unworn condition with all original packaging. 

Once I have received your return I can then process your refund payment. 

Unfortunately, refunds can not be made for earrings due to health and hygiene reasons. The same applies for custom pieces. 

The cost of returning your piece of jewellery is your responsibility and initial delivery charges will only be refunded in the rare occasion that your item is faulty or damaged. 

Please ensure that you return your jewellery using Royal Mail Special Delivery as this is tracked, ensuring that your item won't get lost in the post. Making a return using another delivery method will be at your own risk and I will be unable to process and complete your refund. 



Here at Joss Park Jewellery, I take your privacy very seriously an will only use your personal information to administer your account and to provide services you have requested from me. At no point will I use your personal information to contact you for the purpose of marketing, offers, services or competitions that I provide. Additionally, I will not pass on any of your personal details on to any third party. I do not collect any personal or banking details through e-commerce and all personal information is held and protected by the financial payment gateway company who have their own GDPR policy.

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